Return Policy
- 30-Day Return Window
You may return or exchange most JOGIA products within 30 days of the purchase date. - Unused and in Original Condition
All items must be returned in their original, unused condition, with all tags, packaging, and accessories intact. - Proof of Purchase
A valid proof of purchase — such as your order number or receipt — is required for all returns and exchanges.
Refund Policy
Refunds typically include the product cost and any applicable taxes.
Shipping fees are non-refundable.
Processing time for refunds may vary depending on your payment provider or financial institution
How to Start a Return
- Contact Our Support Team
To initiate a return or exchange, please email support@jogia.shop.
Our team will guide you through each step of the process. - Provide the Required Details
Please include your order number, the product you’d like to return or exchange, the reason for your request, and any relevant photos if applicable.
Return Process
- Step 1. Approval
Once your request is approved, we’ll provide you with the return shipping address and instructions. - Srep 2. Pack and Ship
Carefully pack the product in its original packaging and send it to the provided address.
We recommend using a trackable shipping method to ensure safe delivery. - Step 3. Inspection and Refund
After receiving the returned item, our team will inspect it to confirm eligibility.
If approved, your refund will be issued to the original payment method within a reasonable timeframe.